Branch Customer Advisor – In-Person & Digital Banking

Description This; Colchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing benefits

Volunteer days

Training & development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is looking for a Customer Representative to support customers in branch, over the phone and online. You’ll handle everyday banking moments with care, guidance and clear explanations, helping people manage their money more easily.

This permanent full-time role is at our Colchester, Essex branch, requires a 35-hour week across Monday to Saturday, and a 45-minute commute. Training starts promptly and no holidays are taken in the first three weeks.

Qualifications

• You don’t need banking experience, but experience or a passion to work in a customer service environment will help you thrive.
• You’ll deliver great customer experiences across a range of banking moments.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Skills

Customer service

Digital tools

Job description

Nationwide is looking for a Customer Representative to support customers in branch, over the phone and online. You’ll handle everyday banking moments with care, guidance and clear explanations, helping people manage their money more easily.

This permanent full-time role is at our Colchester, Essex branch, requires a 35-hour week across Monday to Saturday, and a 45-minute commute. Training starts promptly and no holidays are taken in the first three weeks.