Branch Banking Customer Advisor

Nationwide Group; Chester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday per year

Wellhub access for health and wellness

Volunteering days

Ongoing training and development

Annual performance bonus

Private medical insurance

Pension plan

Life assurance

Salary sacrifice scheme

Job summary

Nationwide Group in Chester is seeking a Customer Representative on a 12-month fixed term contract working 35 hours per week, Monday to Saturday. You’ll welcome customers, handle transactions and queries, and guide customers to banking products and digital tools with care and clarity.

You’ll be part of a branch team delivering friendly, local service and flexible support to customers across in-branch, phone and online channels.

Qualifications

• Experience or a passion to work in a customer service environment.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking

Skills

Customer service

Job description

Nationwide Group in Chester is seeking a Customer Representative on a 12-month fixed term contract working 35 hours per week, Monday to Saturday. You’ll welcome customers, handle transactions and queries, and guide customers to banking products and digital tools with care and clarity.

You’ll be part of a branch team delivering friendly, local service and flexible support to customers across in-branch, phone and online channels.