Branch Customer Advisor – Banking & Service

Description This; Dumbarton; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

25 days holiday

Wellhub access (health & wellness)

Up to 2 volunteering days per year

Training and development

Annual performance bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide in Dumbarton is seeking a Customer Representative to support customers in person, over the phone and online, handling everyday banking transactions and guiding customers to digital tools that simplify money management. The role is part‑time, with a pro rata salary if advertised as such.

You don’t need banking experience, but a customer service mindset, empathy and digital literacy will help you thrive on a busy branch team serving local customers and communities.

Qualifications

• No banking experience required; customer service background helps.
• Able to commute to Dumbarton branch within reasonable distance.
• Comfortable using digital banking tools and assisting customers.

Responsibilities

• Welcome customers into the branch and understand their needs.
• Handle transactions and queries accurately while prioritising security and fairness.
• Guide customers to banking products and services best suited to their needs.
• Collaborate with colleagues to deliver excellent service at peak times.
• Follow processes, spot issues, and escalate concerns to protect customers and Nationwide

Skills

Customer service

Empathy

Patience

Digital literacy

Communication

Teamwork

Ownership & integrity

Job description

Nationwide in Dumbarton is seeking a Customer Representative to support customers in person, over the phone and online, handling everyday banking transactions and guiding customers to digital tools that simplify money management. The role is part‑time, with a pro rata salary if advertised as such.

You don’t need banking experience, but a customer service mindset, empathy and digital literacy will help you thrive on a busy branch team serving local customers and communities.