Branch Banking Support Specialist

Lloyds Bank plc; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Private medical

Share schemes

22 days holiday

Job summary

Lloyds Banking Group is hiring a Customer Support representative for our Birmingham branches. You will spend 35 hours per week helping customers with essential banking needs face-to-face, including personal support during difficult moments, such as bereavement or fraud concerns.

You’ll promote digital banking services, assist customers in using online and mobile platforms, and identify opportunities to connect customers with the right products.

Qualifications

• Minimum 12 months customer service experience.
• Ability to build relationships and deliver a fantastic customer experience.
• Strong empathy and integrity when helping customers with their finances.
• Willingness to grow and learn within a values-led culture.

Responsibilities

• Provide face-to-face banking support in branch locations.
• Assist customers with everyday banking tasks and important life moments.
• Promote and support Lloyds digital services and help customers go online or use mobile banking.
• Connect customers with appropriate products and services and escalate issues when needed.

Skills

Customer service experience

People person

Empathy

Adaptable

Job description

Lloyds Banking Group is hiring a Customer Support representative for our Birmingham branches. You will spend 35 hours per week helping customers with essential banking needs face-to-face, including personal support during difficult moments, such as bereavement or fraud concerns.

You’ll promote digital banking services, assist customers in using online and mobile platforms, and identify opportunities to connect customers with the right products.