Branch Customer Support Specialist (Part-Time)

Lloyds Bank plc; Manchester; On-site; GBP 21,000 - 22,000; Part time

Benefits offered by this job

Pension up to 15%

Annual bonus

Private medical (BUPA)

Share schemes

22 days pro-rated holiday

Wellbeing & parental leave

Job summary

Lloyds Bank plc is seeking a Customer Support adviser to work 28 hours per week across Lloyds Manchester Market Street and Halifax Manchester Piccadilly branches. You’ll help customers with banking needs, support digital services, and guide them to use online and mobile banking.

Training will be provided, with opportunities to grow within the Group. You’ll be part of a values-led team focused on delivering great service, with a pension contribution, bonus potential, and family-friendly benefits.

Qualifications

• Minimum of 12 months customer service experience.
• Be a people person who enjoys helping customers with finances.
• Able to build relationships quickly and provide excellent service.
• Show empathy, care and integrity when resolving queries.

Responsibilities

• Provide face-to-face support to customers in branches.
• Assist customers with everyday banking tasks and digital services.
• Guide customers in using online and mobile banking independently.
• Connect customers with the right products and services as needed.

Skills

Customer service

Empathy

Communication

Relationship building

Adaptability

Job description

Lloyds Bank plc is seeking a Customer Support adviser to work 28 hours per week across Lloyds Manchester Market Street and Halifax Manchester Piccadilly branches. You’ll help customers with banking needs, support digital services, and guide them to use online and mobile banking.

Training will be provided, with opportunities to grow within the Group. You’ll be part of a values-led team focused on delivering great service, with a pension contribution, bonus potential, and family-friendly benefits.