Banking Customer Support Specialist

Lloyds Bank plc; Stratford-upon-Avon; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Private medical (BUPA)

Share schemes

Discounted shopping

22 days holiday

Job summary

Lloyds Banking Group is hiring for a Customer Support role based in Stratford-upon-Avon. The position is full-time, 35 hours per week including Saturdays, in a branch environment. Salary starts at £26,200 and rises to £26,950 after 6 months.

You will deliver face-to-face support, guide customers through key moments, and promote digital banking services while learning and growing within the group. The role emphasizes empathy, relationship-building, and a calm approach under pressure, with

Qualifications

• Minimum 12 months customer service experience.
• Ability to build relationships to give customers a fantastic experience.
• Willingness to learn and adapt in a changing environment.

Responsibilities

• Provide face-to-face support to customers in branches.
• Handle everyday banking tasks and guide customers through important moments with reassurance and practical help.
• Promote and support digital services and help customers use online and mobile banking.
• Identify opportunities to connect customers with the right products and services.

Skills

Customer service

Face-to-face banking

Empathy

Relationship building

Job description

Lloyds Banking Group is hiring for a Customer Support role based in Stratford-upon-Avon. The position is full-time, 35 hours per week including Saturdays, in a branch environment. Salary starts at £26,200 and rises to £26,950 after 6 months.

You will deliver face-to-face support, guide customers through key moments, and promote digital banking services while learning and growing within the group. The role emphasizes empathy, relationship-building, and a calm approach under pressure, with