Banking Customer Support Advisor — Part-Time (Sat Shifts)

Lloyds Banking Group; Cirencester; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Pension contribution up to 15%

Annual performance-related bonus

Private medical benefit with BUPA

Share schemes

Discounted shopping

22 days' holiday (pro rated for part-­

Wellbeing initiatives and parental le​

Annual pay review

Full uniform provided

Job summary

Lloyds Banking Group in Cirencester is seeking a Customer Support adviser to provide face-to-face assistance across our branches and to support customers with everyday banking tasks.

You will help customers use online and mobile banking, promote digital services, and connect them with suitable products and services. The role requires calmness under pressure, empathy and a genuine desire to help customers manage their finances.

Qualifications

• Minimum 12 months customer service experience.
• People person who cares about helping customers with their finances.
• Ability to quickly build relationships to give customers a fantastic experience.
• Empathetic, calm under pressure, and committed to resolving queries.

Responsibilities

• Provide face-to-face support to customers in branch locations.
• Assist with everyday banking tasks and guide customers through important moments.
• Promote and support digital services, helping customers use online and mobile banking.
• Identify opportunities to connect customers with appropriate Lloyds Banking Group products and services.

Skills

Customer service

Relationship building

Empathy

Team player

Job description

Lloyds Banking Group in Cirencester is seeking a Customer Support adviser to provide face-to-face assistance across our branches and to support customers with everyday banking tasks.

You will help customers use online and mobile banking, promote digital services, and connect them with suitable products and services. The role requires calmness under pressure, empathy and a genuine desire to help customers manage their finances.