Branch Banking Customer Experience Consultant (Longsight)

Banco Santander SA; Manchester; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus

Holiday entitlement

Pension contributions

Healthcare options

Job summary

Santander UK is seeking a Customer Service Consultant for a Longsight branch on a 12 Month FTC. You will assist personal banking customers, promote digital banking, and provide a human, trusted service.

The role is site-based with a hybrid pattern after onboarding, with in‑branch and mobile channels central to daily work. The starting salary is £25,000 with a £500 flexible benefit allowance, plus an 8% discretionary bonus and robust benefits.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face‑to‑face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self‑service adoption using customer devices and in‑branch technology.
• Collaborating with colleagues to deliver a consistent and high‑quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multichannel support

Digital banking

Tools

CRM systems

Job description

Santander UK is seeking a Customer Service Consultant for a Longsight branch on a 12 Month FTC. You will assist personal banking customers, promote digital banking, and provide a human, trusted service.

The role is site-based with a hybrid pattern after onboarding, with in‑branch and mobile channels central to daily work. The starting salary is £25,000 with a £500 flexible benefit allowance, plus an 8% discretionary bonus and robust benefits.