Customer Advisor: Growth, Digital Tools & Service

Bank of Ireland Group plc; Derry/Londonderry; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

24 days annual leave

Pension contributions

Health insurance

Educational support

Job summary

Bank of Ireland Group plc in Derry/Londonderry is seeking a customer-focused branch colleague to deliver friendly, professional service face-to-face and over the phone. You will help customers by identifying needs, signposting to products, and promoting digital options, while handling cash and following procedures.

You'll work as part of a busy team, develop your skills through training and be encouraged to progress through qualifications.

Qualifications

• No specific qualifications required for the role.
• Strong focus on delivering high-quality customer service.
• Ability to promote digital and self-service options.

Responsibilities

• Provide a professional, friendly and efficient service, both face to face and on the telephone.
• Identify customer needs and recommend appropriate service options, signposting to products.
• Carry out cash management and banking services accurately and in line with procedures.
• Engage with customers and colleagues as part of the branch team and support a flexible, collaborative environment.

Skills

Customer service

Communication

Teamwork

Time management

Education

No formal qualifications required

Job description

Bank of Ireland Group plc in Derry/Londonderry is seeking a customer-focused branch colleague to deliver friendly, professional service face-to-face and over the phone. You will help customers by identifying needs, signposting to products, and promoting digital options, while handling cash and following procedures.

You'll work as part of a busy team, develop your skills through training and be encouraged to progress through qualifications.