Banking Customer Service Advisor – NI Branch Network

Danske Bank; Newry; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Starting salary £25,000

22 days' leave + 10 bank holidays

Private medical care & Danske employee

Job summary

Danske Bank in Portadown, Banbridge, Newry and Armagh is seeking a Customer Service Advisor to join our Northern Ireland branch network. You will handle daily banking queries, assist with digital questions, open new accounts and promote products, delivering the high level of service our customers expect.

No banking experience is required; we value a friendly, customer-focused approach and a willingness to learn. The role offers training and clear career growth within a supportive branch culture.

Qualifications

• Experience in customer service, preferably from retail or hospitality.
• Excellent communication and relationship-building skills.
• Willingness to learn and adapt quickly.
• No banking experience required.

Responsibilities

• Handle day-to-day banking queries from customers.
• Assist with digital banking questions and guidance.
• Open new accounts and provide information on products.
• Manage customer meetings and outreach calls; respond to secure mails.
• Deliver outstanding customer service across branches.

Skills

Customer service

Communication skills

Fast learner

Job description

Danske Bank in Portadown, Banbridge, Newry and Armagh is seeking a Customer Service Advisor to join our Northern Ireland branch network. You will handle daily banking queries, assist with digital questions, open new accounts and promote products, delivering the high level of service our customers expect.

No banking experience is required; we value a friendly, customer-focused approach and a willingness to learn. The role offers training and clear career growth within a supportive branch culture.