Banking Customer Service Advisor - NI Branches

Danske Bank; Portadown; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Private medical care

22 days leave

Bank holidays

Danske Discounts

Free breakfast on site

Job summary

Danske Bank in Portadown is seeking a Customer Service Advisor to join our branch network across Northern Ireland. You'll handle day-to-day banking queries, assist with digital questions, open new accounts, explain products, and support customers in person with a friendly, professional approach.

You'll work 9-5 Monday to Friday with occasional Saturday hours in some locations. No banking experience is required beyond a passion for service; full training is provided.

Qualifications

• Customer service experience preferred from retail, hospitality, or any customer-facing roles.
• Strong communication and relationship-building skills.
• Ability to learn quickly and adapt in a busy branch environment.

Responsibilities

• Handle day-to-day banking queries for personal and business customers.
• Assist with digital banking questions and account openings.
• Promote products and services and respond to secure messages.

Skills

Customer service

Communication skills

Teamwork

Job description

Danske Bank in Portadown is seeking a Customer Service Advisor to join our branch network across Northern Ireland. You'll handle day-to-day banking queries, assist with digital questions, open new accounts, explain products, and support customers in person with a friendly, professional approach.

You'll work 9-5 Monday to Friday with occasional Saturday hours in some locations. No banking experience is required beyond a passion for service; full training is provided.