Branch Banking Champion

Description This; Tonbridge; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing benefits

Paid volunteering

Job summary

Nationwide is looking for a Customer Representative in Tonbridge, Kent. You will assist customers in-branch, over the phone and online, handling everyday transactions and queries with care and accuracy. Join a branch team that values fairer finances and community focus.

This full-time role requires a 35-hour week, Monday to Saturday, with a 45-minute commute. Training spans three weeks, and successful candidates contribute to a positive customer experience and trusted guidance across digital

Qualifications

• Experience in customer service environments preferred.
• Ability to listen and respond to customer needs with empathy.
• Comfort with using technology and digital services.

Responsibilities

• Welcome customers in-branch and understand their needs.
• Process transactions and handle queries accurately and securely.
• Guide customers to banking products and services suited to them.
• Collaborate with branch colleagues to deliver strong customer service during peak times.
• Follow procedures and report issues to protect customers and Nationwide.

Skills

Customer service

Communication

Digital tools

Tools

CRM systems

MS Office

Job description

Nationwide is looking for a Customer Representative in Tonbridge, Kent. You will assist customers in-branch, over the phone and online, handling everyday transactions and queries with care and accuracy. Join a branch team that values fairer finances and community focus.

This full-time role requires a 35-hour week, Monday to Saturday, with a 45-minute commute. Training spans three weeks, and successful candidates contribute to a positive customer experience and trusted guidance across digital