Branch Customer Experience Advocate

Nationwide; Croydon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing access

Up to 2 volunteer days

Training and development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

London top up payment

Job summary

Nationwide is hiring a Customer Representative in Croydon to deliver exceptional service across in-branch, phone, and online channels. You will welcome customers, handle transactions, and guide them through suitable banking products.

The role emphasizes accuracy, security, and teamwork in a busy branch environment. You will engage with customers face-to-face and digitally, helping them feel supported and confident in managing their money.

Qualifications

• Experience in customer service is beneficial.
• Ability to work in a fast-paced environment.
• Comfort with face-to-face and digital banking.

Responsibilities

• Welcome customers into the branch and understand their needs, offering trusted help with banking.
• Handle a range of transactions and queries accurately, keeping security and fairness in mind.
• Guide customers through banking products and services best suited to their needs.
• Collaborate with colleagues in a busy branch to deliver excellent service.
• Act with integrity to protect customers and Nationwide.

Skills

Customer service

Communication skills

Adaptability

Digital literacy

Teamwork

Tools

POS system

CRM software

Job description

Nationwide is hiring a Customer Representative in Croydon to deliver exceptional service across in-branch, phone, and online channels. You will welcome customers, handle transactions, and guide them through suitable banking products.

The role emphasizes accuracy, security, and teamwork in a busy branch environment. You will engage with customers face-to-face and digitally, helping them feel supported and confident in managing their money.