Branch Assistant: Customer-First Ops & Deliveries (Flexible)

LKQ Europe GmbH; Basildon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Hapi benefits retail discount

Staff discount

Genuine career progression

24 hour Employee Assistance Programme

Job summary

LKQ Europe GmbH is seeking a Branch Assistant in the United Kingdom to support warehouse picking, retail counter service, and local deliveries. The role focuses on delivering an outstanding customer experience while maintaining safety and efficient branch operations.

You will work within the Fleet team to ensure high performance, safety-first culture, and adherence to service level agreements. This position offers a pathway for career progression within LKQ.

Qualifications

• Strong communication to build customer relationships.
• Ability to use technology to run fleet checks safely.
• Flexible and focused on delivering best-in-class service.

Responsibilities

• Deliver a safety-first culture with the customer at heart.
• Aim for balanced performance across key metrics and KPIs.
• Keep branch operations efficient with proper controls and processes.
• Work as part of the Fleet team with a customer-first attitude.
• Ensure colleagues deliver safety-first culture at all times.
• Improve returns, credits and warranty processes to enhance customer experience.
• Support the retail counter to maintain best-in-class standards.
• Manage pick-to-manifest times to meet service level agreements.
• Assist branch deliveries to support growth with strong customer service.

Skills

Communication skills

Fleet tech checks

High energy

Business acumen

Customer service

Flexibility

Job description

LKQ Europe GmbH is seeking a Branch Assistant in the United Kingdom to support warehouse picking, retail counter service, and local deliveries. The role focuses on delivering an outstanding customer experience while maintaining safety and efficient branch operations.

You will work within the Fleet team to ensure high performance, safety-first culture, and adherence to service level agreements. This position offers a pathway for career progression within LKQ.