Branch Operations & Customer Experience Lead

LKQ Europe GmbH; Tamworth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave (Including Bank?

Exciting Career Growth

Life Assurance for Peace of Mind

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Comprehensive Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Job summary

LKQ Euro Car Parts is seeking a Branch Assistant in the United Kingdom to help keep the branch moving. The role combines customer deliveries, warehouse tasks and branch support to deliver an exceptional customer experience.

You will be involved in deliveries, stock handling, and assisting customers at the trade counter, contributing to smooth branch operations and a safety-first culture across the team.

Qualifications

• Experience in a delivery driving, warehouse, logistics or branch support role.
• Full, clean UK driving licence.
• Strong communication and customer service skills.
• Ability to work efficiently in a busy, fast-paced environment.
• Good organisational skills and attention to detail.
• Understanding of safe working practices and Health & Safety.
• Basic IT skills and confidence using handheld devices or warehouse systems.
• Flexible, reliable and team-focused approach.

Responsibilities

• Delivering a safety first culture with the customer at heart of everything.
• Work to deliver a balanced performance across key business metrics and KPI measures.
• Ensure the branch is operationally efficient, with proper controls to support customer experience.
• Work as a member of the Fleet team with a customer first attitude.
• Ensure colleagues are focused to deliver a safety first culture at all times.
• Improve returns, credits and warranty processes to enhance customer experience and create frictionless processes at the retail counter.
• Support the retail counter to maintain best-in-class branch standards for customer experience.
• Deliver customer first service by managing pick to manifest times and SLA compliance.
• Support the branch with deliveries when required to enable growth through service excellence.
• Ensure best-in-class service is delivered at all times to cement customer excellence.

Skills

Delivery driving

Warehouse operations

Branch support

Job description

LKQ Euro Car Parts is seeking a Branch Assistant in the United Kingdom to help keep the branch moving. The role combines customer deliveries, warehouse tasks and branch support to deliver an exceptional customer experience.

You will be involved in deliveries, stock handling, and assisting customers at the trade counter, contributing to smooth branch operations and a safety-first culture across the team.