Branch Administrator: Fast-Paced Ops & Customer Care

Stannah Group; Orpington; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Market-aligned salary

Profit share bonus

25 days holiday

Pension scheme

Health plan

Life assurance

Long service award

Employee discounts

Employee assistance programme

Free parking

Job summary

Stannah Group in Orpington is seeking a Branch Administrator to provide comprehensive administrative support to the Service Branch. You will communicate with customers by phone, email and in person, assisting across Health & Safety, Customer Service, Operations, Finance, Risk and Employee Development.

The role requires experience in a busy office, with MS Office and data handling skills, and a collaborative, team-oriented approach in a fast-paced environment.

Qualifications

• Previous experience in a busy administrative role.
• Excellent planning, prioritisation, and organisational skills.
• Proficiency in Microsoft Office and strong data interpretation skills.
• Strong interpersonal and communication abilities.
• Comfortable working under pressure and handling sensitive situations with professionalism.
• NVQ 3 in Customer Service/Administration or equivalent would be highly desirable

Responsibilities

• Provide full administrative support to the branch and service team.
• Maintain strong communication with both internal and external stakeholders.
• Raise and check invoices, handle customer records, and perform general office duties.
• Taking customer calls and dealing with their queries.
• Schedule planned maintenance and liaise directly with customers.
• Promote and ensure Health & Safety compliance across all branch activity

Skills

Administration

Customer service

Scheduling

Microsoft Office

Data interpretation

Communication

Interpersonal skills

Education

NVQ 3 in Customer Service/Administration

Tools

Microsoft Office

Job description

Stannah Group in Orpington is seeking a Branch Administrator to provide comprehensive administrative support to the Service Branch. You will communicate with customers by phone, email and in person, assisting across Health & Safety, Customer Service, Operations, Finance, Risk and Employee Development.

The role requires experience in a busy office, with MS Office and data handling skills, and a collaborative, team-oriented approach in a fast-paced environment.