Branch Administrator

Stannah Group; Orpington; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Market-aligned salary

Profit share bonus

25 days holiday

Pension scheme

Health plan

Life assurance

Long service award

Employee discounts

Employee assistance programme

Free parking

Job summary

Stannah Group in Orpington is seeking a Branch Administrator to provide comprehensive administrative support to the Service Branch. You will communicate with customers by phone, email and in person, assisting across Health & Safety, Customer Service, Operations, Finance, Risk and Employee Development.

The role requires experience in a busy office, with MS Office and data handling skills, and a collaborative, team-oriented approach in a fast-paced environment.

Qualifications

• Previous experience in a busy administrative role.
• Excellent planning, prioritisation, and organisational skills.
• Proficiency in Microsoft Office and strong data interpretation skills.
• Strong interpersonal and communication abilities.
• Comfortable working under pressure and handling sensitive situations with professionalism.
• NVQ 3 in Customer Service/Administration or equivalent would be highly desirable

Responsibilities

• Provide full administrative support to the branch and service team.
• Maintain strong communication with both internal and external stakeholders.
• Raise and check invoices, handle customer records, and perform general office duties.
• Taking customer calls and dealing with their queries.
• Schedule planned maintenance and liaise directly with customers.
• Promote and ensure Health & Safety compliance across all branch activity

Skills

Administration

Customer service

Scheduling

Microsoft Office

Data interpretation

Communication

Interpersonal skills

Education

NVQ 3 in Customer Service/Administration

Tools

Microsoft Office

Job description

Company Description

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Job Description

Branch Administrator Jobs in Orpington at Stannah – Join Our Team!

We have an exciting opportunity for a Branch Administrator to join Stannah, based at our Service Branch in Orpington.

This job will involve providing all aspects of administration support to our busy Orpington Service Branch. You’ll be liaising effectively by telephone, email, and face-to-face with both internal and external customers – always offering a friendly and professional service. You'll also support delivery in key areas such as Health & Safety, Customer Service, Operations, Finance, Risk, and Employee Development.

Your working hours will be: 9am - 5.15pm Mon - Thursday , and Friday 9am - 4.45pm.

This is a great opportunity for an experienced administrator who thrives in a fast-paced, customer-focused environment and enjoys working collaboratively across teams.

To be successful as the Branch Administrator, it is essential that you have previous experience in a busy office environment and general administration. Experience in scheduling engineers, using Microsoft Office, and working within a pressured or customer service environment would be desirable.

Branch Administrator Responsibilities:

• Provide full administrative support to the branch and service team.
• Maintain strong communication with both internal and external stakeholders.
• Raise and check invoices, handle customer records, and perform general office duties.
• Taking customer calls and dealing with their queries.
• Schedule planned maintenance and liaise directly with customers.
• Promote and ensure Health & Safety compliance across all branch activity.

Please see full Job description here : Branch Administrator - Job Description

Qualifications

Branch Administrator Requirements:

• Previous experience in a busy administrative role.
• Excellent planning, prioritisation, and organisational skills.
• Proficiency in Microsoft Office and strong data interpretation skills.
• Strong interpersonal and communication abilities.
• Comfortable working under pressure and handling sensitive situations with professionalism.
• NVQ 3 in Customer Service/Administration or equivalent would be highly desirable

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Free parking

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

Appropriate right to work must be held by applicants. Sponsorship is not available.