Branch Administrator

Stannah; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Market aligned salary

Profit share bonus scheme

Holiday buy extra days’ annual leave

Pension scheme with matched contrib.

SimplyHealth cash plan

Life assurance scheme

Long service award

Employee discount scheme

Employee assistance programme

Enhanced maternity/paternity provision

Free parking

Job summary

Stannah is seeking a Branch Administrator for our London infrastructure Service Branch in Orpington. You will provide comprehensive admin support, coordinate with customers and engineers, and ensure accurate records and invoicing while maintaining excellent Health & Safety standards.

The role requires prior busy office experience, proficiency with Microsoft Office, and ability to perform under pressure in a fast-paced, customer-oriented environment.

Qualifications

• Essential previous experience in a busy office environment.
• Experience scheduling engineers and coordinating field teams.
• Proficiency in Microsoft Office and handling a pressured, customer-focused environment.

Responsibilities

• Provide full administrative support to the branch and service team.
• Maintain strong communication with internal and external stakeholders.
• Raise and check invoices, handle customer records and general office duties.
• Answer customer calls and deal with queries.
• Schedule planned maintenance and liaise with customers.
• Promote and ensure Health & Safety compliance across branch activity.
• Demonstrate excellent planning, prioritisation and organisational skills.

Skills

Communication skills

Customer service

Organizational skills

Team coordination

Tools

Microsoft Office

Data interpretation

Job description

• Business Division: Lifts Distribution and Service
• Employment Type : Permanent
• Referral Bonus: No

Company Description

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands‑on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Job Description

Branch Administrator Jobs in Orpington at Stannah – Join Our Team!

We have an exciting opportunity for a Branch Administrator to join Stannah, based at our London infrastructure Service Branch in Orpington.

This job will involve providing all aspects of administration support to our busy London infrastructure Service Branch You’ll be liaising effectively by telephone, email, and face‑to‑face with both internal and external customers – always offering a friendly and professional service. You'll also support delivery in key areas such as Health & Safety, Customer Service, Operations, Finance, Risk, and Employee Development.

Your working hours are:8am - 4.15pm Mon - Thursday , and Friday 8am - 3.45pm.

This is a great opportunity for an experienced administrator who thrives in a fast‑paced, customer‑focused environment and enjoys working collaboratively across teams.

To be successful as the Branch Administrator, it is essential that you have previous experience in a busy office environment and general administration. Experience in scheduling engineers, using Microsoft Office, and working within a pressured or customer service environment would be desirable.

Branch Administrator Responsibilities:

• Provide full administrative support to the branch and service team.
• Maintain strong communication with both internal and external stakeholders.
• Raise and check invoices, handle customer records, and perform general office duties.
• Taking customer calls and dealing with their queries.
• Schedule planned maintenance and liaise directly with customers.
• Promote and ensure Health & Safety compliance across all branch activity.
• Previous experience in a busy administrative role.
• Excellent planning, prioritisation, and organisational skills.
• Proficiency in Microsoft Office and strong data interpretation skills.
• Strong interpersonal and communication abilities.
• Comfortable working under pressure and handling sensitive situations with professionalism.

Additional Information

If you have previous experience working as a Branch Administrator or in a similar role such as Service Coordinator, Office Administrator, or Customer Service Administrator, and are looking for a Branch Administrator job in scotland,

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Free parking

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.

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