Ticketing & CRM Manager Brewery arts centre

Visit Lake District; United Kingdom; Hybrid; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Cinema tickets for staff + one

Restaurant discount for staff + one

Free parking

Job summary

Visit Lake District is seeking an experienced Ticketing & CRM Manager to lead our ticketing and CRM systems, ensuring they operate effectively while using customer data to engage and grow our audiences.

This role blends technical oversight with practical problem‑solving and audience‑focused thinking, with flexibility to work remotely, on site or hybrid. Knowledge of Spektrix is essential for system management and improvement opportunities.

Qualifications

• Experience with ticketing and CRM systems.
• Ability to analyse customer data and generate reports.
• Experience using Spektrix CRM system.

Responsibilities

• Lead the ticketing and CRM systems to ensure smooth operation.
• Use customer data and insights to understand, engage, and grow audiences.
• Provide ongoing training and support to colleagues on system usage.

Skills

Spektrix experience

Ticketing & CRM management

Data reporting

Audience engagement

Team training

Tools

Spektrix

Job description

We’re looking for an experienced Ticketing & CRM Manager to join our team. You’ll take the lead on our ticketing and CRM systems, ensuring they operate effectively while helping us use customer data and insight to better understand, engage and grow our audiences.

This is a varied role for someone who enjoys combining technical expertise with practical problem-solving and audience-focused thinking. Knowledge of working with Spektrix is essential as you will be managing the system, identifying opportunities for improvement and supporting colleagues with ongoing training.

The role offers flexibility and can be worked remotely, on site or hybrid.

Are you …

• Experienced in working within a customer focused team?
• Experienced in handling customer data and producing reports?
• Knowledgeable and experienced in working with Spektrix?

If this is you – we’d love to hear from you!

Job Details:

• Job Reference: TM0826
• Hours of Work: 24 hours per week, with occasional evenings and weekends essential. This role may be carried out remotely, onsite or hybrid.
• Pay: £17,072.40 per annum (FTE £28,454)
• Contract: Permanent
• Closing Date: Friday 18 September at 12pm
• Interview Date: Thursday 24 September

Staff Benefits:

As well as joining a passionate and collaborative team in a vibrant creative organisation, staff receive the following benefits:

• Free Cinema and Event tickets for staff + one
• Discount in Restaurant & Bar for staff + one
• Free parking while at work
• 6 weeks’ holiday
• Auto enrolment pension scheme
• Training and development opportunities