Box Office Manager

LLOYD'S REGISTER INTERNATIONAL; Greater London; On-site; GBP 32,000 - 35,000; Full time

Job summary

Park Theatre is seeking a Box Office Manager to lead the box office team and manage ticketing operations. The role involves recruiting and training casual staff, coordinating rotas, and ensuring excellent customer service across group bookings, schools, press, guest and access bookings.

You will drive best practice in Spektrix usage, uphold GDPR and PCI DSS compliance, and work with Marketing, Development, Finance and Operations to deliver high-quality audiences experiences.

Responsibilities

• Recruit, train and manage the casual Box Office supervisor team.
• Coordinate staffing and rotas.
• Oversee customer service and lead on group, schools, press, guest and access bookings.
• Ensure the team is proficient in using Spektrix and compliant with GDPR, PCI DSS and Park Theatre policies.

Job description

• Contract type

  Permanent, full time or 0.8 FTE.

  
  Subject to three-month probationary period (job share applications will also be considered)
• Salary

  £32-35,000 per annum

• Application deadline

  Mon 28 Sep 2026, 12:00pm

Download Job Pack

Box Office Manager Job Pack

PDF,480.80kb

This Opportunity

You’ll have the opportunity to build your expertise across Spektrix, ticketing, sales and customer service, working with colleagues across Marketing, Development, Finance and Operations, as well as in-house and visiting companies and coproducers.

The role will help recruit, train and manage the casual Box Office supervisor team, coordinate staffing and rotas, oversee customer service and lead on group, schools, press, guest and access bookings. The postholder will ensure the team is confident and consistent in using Spektrix, while maintaining high standards of GDPR, PCI DSS and organisational policy compliance. This is a varied role where you’ll have the chance to make a tangible contribution to how audiences experience Park Theatre.

This is an exciting opportunity for someone who is looking to develop their career in theatre box office and ticketing systems, and to take ownership across a broad range of customer focussed activity. You’ll be supported by the wider team to grow your knowledge and confidence, with opportunities to take on greater responsibility and deputise when required. You’ll join a warm, collaborative and dynamic working environment where ideas are welcomed and your contribution is valued. The successful candidate will be proactive, highly organised and collaborative, with excellent attention to detail and a strong commitment to customer service, accessibility, inclusion and Park Theatre’s vision and mission.

Closing date for applications: Monday 28 September at 12 noon

Disability Confident Committed Employer

We have committed to:

• Ensuring our recruitment process is inclusive and accessible
• Communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job
• Anticipating and providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work

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