Deputy Box Office Manager - Bradford Theatres

Thetiscuk; Bradford; On-site; GBP 30,000 - 42,000; Full time

Job summary

Bradford Theatres in Bradford is seeking a permanent Deputy Box Office Manager to lead the sales team across online, telephone, counter and agency channels, delivering excellent customer service and maximising revenue.

The post holder will manage and develop staff, optimise the Spektrix ticketing system, and work with other managers to ensure efficient operations while remaining flexible to meet deadlines and shift patterns.

Qualifications

• Extensive experience in a management/leadership role within the arts/leisure sector.
• Qualification relevant to sales/customer service, e.g. Business Administration.
• Flexibility to work evenings, weekends and public holidays as required by shift patterns.

Responsibilities

• Oversee efficient operation of the Box Office sales team across channels.
• Lead, develop and manage the team to maximise revenue and customer satisfaction.
• maximise use of the Spektrix system and ensure smooth ticketing processes.
• Collaborate with other managers to meet deadlines and adapt to service needs.

Skills

Leadership

Customer service

Communication

Organisational skills

Education

Business Administration qualification

Tools

Spektrix

CRM systems

Job description

Deputy Box Office Manager - Bradford Theatres

Bradford Theatres are looking to recruit a permanent Deputy Box Office Manager to join a vibrant and busy team. This is an exciting time at Bradford Theatres working with large scale visiting production companies such as Cameron Mackintosh Ltd, Disney Theatrical, Matthew Bourne's New Adventures, National Theatre, Royal Shakespeare Company. There are also a wide range of medium and small scale shows which visit the venues, including the best of British music, top stand‑up comedians and one of the UK’s longest running classical music seasons.

Bradford Theatres seeks the right individual to oversee the efficient and effective operation of the Box Office sales team, working alongside the other managers to ensure Bradford Theatres maintains its position as a leading arts/entertainment organisation in the north. The postholder will manage and develop the team, and maximise the effective use and potential of the Ticketing and Customer Relationship Management System (Spektrix). They will ensure the delivery of efficiencies across all sales channels (online, telephone call centre, face‑to‑face counter, and agency); as well as upholding excellent customer service to maximise revenue and enhance the reputation of Bradford Theatres.

The Deputy Box Office Manager will be expected to show a high degree of initiative, making decisions within broad guidelines, demonstrating resilience under pressure and be able to adapt working practices in line with changing service needs.

Applicants must demonstrate extensive experience of a management / leadership role and have a proven track record of working in the arts/leisure sector, preferably a theatre. The post holder must have an appropriate qualification relevant to the sales / customer service industry, or equivalent such as Business Administration; Institute of Sales and Marketing Management; Institute of Customer Service. They must be flexible in working arrangements to meet important deadlines and be able to work unsociable hours including evenings, weekends and public holidays as required by the shift system operating in the Box Office department and sites / venues outside the city centre.

Bradford Council owns and runs 4 venues: the Alhambra Theatre, the Studio, St George’s Hall (all city centre) and King’s Hall & Winter Gardens in Ilkley. Bradford Theatres provides a wide-ranging theatre provision with the following aims:

• To provide a rich, well balanced theatre programme which gives a wide variety of product reflecting the needs and expectations of the local community.
• To raise the regional and national profile of Bradford as a City of Culture, enhancing tourism and attracting visitors.
• To develop and serve audiences of the future.
• To contribute to the artistic and social development of the district’s communities.
• To build relationships with practitioners, theatre companies, agents, and producers to become a first choice on the touring circuit.

How to Apply

If you are interested in joining our team and would like some further information, please contact Liz Hall on [e-mail].

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation.

We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs.

The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.

(C) Ticketing Industry Social Community 2021