Box Office Manager

Leicester Square Theatre; Greater London; On-site; GBP 31,500 - 38,500; Full time

Job summary

Leicester Square Theatre is seeking a Box Office Manager to oversee daily operations and management of the box office. You will ensure efficient staffing, high customer service standards, and training for your team.

Key responsibilities include managing ticket sales, liaising with promoters, and implementing pricing strategies to maximise revenue. Prior experience in live entertainment and ticketing systems is essential.

This full-time, permanent position offers a salary of £35k and the opportunity to work in a vibrant theatrical environment.

Qualifications

• Experience using ticketing systems such as Ticketsolve and working within live entertainment or events.
• Proven experience managing, training, and motivating a team.
• Strong organisational, administrative, communication, and IT skills.

Responsibilities

• Oversee the day-to-day management of the box office across both venues.
• Manage, train, and support the box office team.
• Liaise with promoters, agents, and visiting productions regarding ticket sales.

Skills

Experience with ticketing systems

Team management and training

Organisational skills

Customer service skills

Communication skills

Ability to multitask

Knowledge of the arts/theatre

Job description

Reporting to: Sales Manager

Hours: 40 hours per week – including regular evenings and weekends

Contract: Permanent, with a 3 months probationary period.

Salary: £35k

Location: Leicester Square Theatre, 6 Leicester Place, London WC2H 7BX.

Closing date: Mon 8th June 10am

To Apply: Email CV and cover letter to [e-mail]

Job Responsibilities

• Oversee the day-to-day management of the box office across both venues, ensuring efficient staffing, smooth operations, and high standards of customer service.
• Manage, train, and support the box office team, including performance management, staff development, and scheduling.
• Liaise with promoters, agents, and visiting productions regarding ticket sales, allocations, guest lists, reporting, and show on-sales.
• Monitor ticket sales and occupancy, implementing pricing, discounting, and promotional strategies to maximise revenue.
• Build and manage events using ticketing and website systems, ensuring all show information is accurate and delivered on schedule.
• Work closely with Sales and Marketing teams to support campaigns, customer communications, and audience engagement initiatives.
• Oversee reporting, administrative processes, access bookings, and continuous improvements to box office systems and operations.

Job Requirements

• Experience using ticketing systems such as Ticketsolve and working within live entertainment or events.
• Proven experience managing, training, and motivating a team.
• Strong organisational, administrative, communication, and IT skills.
• Ability to multitask, prioritise workloads, and work effectively under pressure.
• Excellent customer service skills and attention to detail.
• Experience liaising with promoters, agents, and external stakeholders.
• Knowledge of the arts, theatre, or comedy sectors.
• Experience improving operational systems and planning departmental development.
• Understanding of personnel or staff management systems.
• Ability to work both independently and collaboratively within a wider team.