Boutique Sales & Experience Advocate

Anthropologie; Guildford; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Life Leave (one day a year)

Employee Assistance program

Discount on URBN Brands

Private Medical Insurance

Up to 40% employee discount at URBN

Season ticket loan

Cycle to work scheme

Structured development support

Job summary

Anthropologie in Guildford is seeking a customer-focused team member to engage with shoppers, share fashion advice, and support seamless Omni-Channel service. You will help maintain in-store visual standards, participate in merchandising activities, and contribute to a positive customer experience across all shifts.

The role emphasizes communication skills, awareness of brand and local market, and collaboration with store colleagues to deliver exceptional service.

Qualifications

• Retail experience is not required.
• Awareness of Anthropologie brand and local market.
• Strong communication skills.

Responsibilities

• Customer Experience: initiates genuine conversation to engage with the customer in a personalised way.
• Sell/Culture: supports a selling environment by connecting with customers and sharing product suggestions.
• Omni-Channel Service: assists with transactions and locating sizes/colors, placing orders for items not in store.
• Teamwork: builds relationships with peers and supports store initiatives.
• Knowledge sharing: communicates product knowledge and trends to inspire customers.
• Merchandising & Display: supports stock flow and adheres to visual standards.
• Operational focus: contributes to achieving store KPIs and maintaining stock levels.

Skills

Customer service

Communication skills

Sales awareness

Teamwork

Attention to detail

Education

Retail experience not required

Job description

Anthropologie in Guildford is seeking a customer-focused team member to engage with shoppers, share fashion advice, and support seamless Omni-Channel service. You will help maintain in-store visual standards, participate in merchandising activities, and contribute to a positive customer experience across all shifts.

The role emphasizes communication skills, awareness of brand and local market, and collaboration with store colleagues to deliver exceptional service.