Anthropologie Sales Associate - Guildford, UK

URBN; Guildford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Gym discount

Private Medical Insurance

40% Employee Discount

Season ticket loan

Cycle to work

Continued development

Job summary

URBN’s Anthropologie store in Guildford is seeking a customer-focused team member to enhance the in-store experience. You will engage customers with personalised conversations, offer product recommendations, and support seamless transactions across channels.

The role emphasizes strong communication, brand awareness, and a willingness to contribute to merchandising and stock processes while maintaining store standards and a welcoming environment.

Qualifications

• Strong communication skills.
• Awareness of Anthropologie brand and local market appeal.

Responsibilities

• Engage with customers in a personalised way to ensure they feel welcomed, heard and valued.
• Support selling culture by connecting with customers and sharing product suggestions.
• Provide an omni-channel service experience using available technology to complete in-store and online transactions.
• Assist with stock flow and merchandising to maintain Anthropologie's visual and operational standards.
• Contribute to a positive team environment and share knowledge with colleagues.

Skills

Customer service

Communication

Retail awareness

Job description

Location

149 High Street, Guildford, , GU13AD United Kingdom

Role Summary

Achieve the Anthropologie mission - to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.

What You'll Be Doing

Customer Experience

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store

Teamwork & Communication

• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership

Visual & Business Operations

• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store's business KPI's
• Product Flow: supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Store Environment: maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Merchandising & Display

• Executes stock-to-sales processes and presentation standards
• Is knowledgeable of trend and supports brand messaging
• Has an understanding of how the merchant process impacts business and the customer experience.

What You'll Need

• Previous experience in a retail environment - not a must.
• An awareness of the Anthropologie brand and its appeal to the local market.
• Strong communication skills.

The Perks

Work Life Balance

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts

• Up to 40% employee discount at all URBN Brands

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development

• We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.