Anthropologie Sales Associate - Guildford, UK

Anthropologie; Guildford; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Life Leave (one day a year)

Employee Assistance program

Discount on URBN Brands

Private Medical Insurance

Up to 40% employee discount at URBN

Season ticket loan

Cycle to work scheme

Structured development support

Job summary

Anthropologie in Guildford is seeking a customer-focused team member to engage with shoppers, share fashion advice, and support seamless Omni-Channel service. You will help maintain in-store visual standards, participate in merchandising activities, and contribute to a positive customer experience across all shifts.

The role emphasizes communication skills, awareness of brand and local market, and collaboration with store colleagues to deliver exceptional service.

Qualifications

• Retail experience is not required.
• Awareness of Anthropologie brand and local market.
• Strong communication skills.

Responsibilities

• Customer Experience: initiates genuine conversation to engage with the customer in a personalised way.
• Sell/Culture: supports a selling environment by connecting with customers and sharing product suggestions.
• Omni-Channel Service: assists with transactions and locating sizes/colors, placing orders for items not in store.
• Teamwork: builds relationships with peers and supports store initiatives.
• Knowledge sharing: communicates product knowledge and trends to inspire customers.
• Merchandising & Display: supports stock flow and adheres to visual standards.
• Operational focus: contributes to achieving store KPIs and maintaining stock levels.

Skills

Customer service

Communication skills

Sales awareness

Teamwork

Attention to detail

Education

Retail experience not required

Job description

Location

This position is located at 149 High Street, Guildford, , GU13AD United Kingdom

Role Summary

Achieve the Anthropologie mission – to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.

What You'll Be Doing

Customer Experience:

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store

Teamwork & Communication:

• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership

Visual & Business Operations:

• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s
• Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Merchandising & Display:

• Executes stock-to-sales processes and presentation standards
• Is knowledgeable of trend and supports brand messaging
• Has an understanding of how the merchant process impacts business and the customer experience.

What You'll Need

• Previous experience in a retail environment – not a must.
• An awareness of the Anthropologie brand and its appeal to the local market.
• Strong communication skills.

The Perks

Work Life Balance:

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

#AnthroEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.