Retail Sales Associate — Customer Experience Driver

Anthropologie; Bramhope; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discount off gym memberships

Private Medical Insurance

URBN employee discount

Season ticket loan

Cycle to work scheme

Structured development

Job summary

Anthropologie in Leeds is seeking a customer-focused team member to deliver exceptional service on the shop floor and support a welcoming, inclusive shopping experience.

You will engage customers with styling suggestions, help them find sizes and colours, and assist with omni-channel requests, processing orders when items aren’t available in store. You’ll also collaborate with colleagues to maintain brand standards and a high-energy atmosphere.

Qualifications

• Previous experience in a retail environment – not a must.
• An awareness of the Anthropologie brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued.
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store.
• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others.
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership.
• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s.
• Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor.
• Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates.
• Executes stock-to-sales processes and presentation standards.
• Is knowledgeable of trend and supports brand messaging.
• Has an understanding of how the merchant process impacts business and the customer experience.

Skills

Communication skills

Job description

Anthropologie in Leeds is seeking a customer-focused team member to deliver exceptional service on the shop floor and support a welcoming, inclusive shopping experience.

You will engage customers with styling suggestions, help them find sizes and colours, and assist with omni-channel requests, processing orders when items aren’t available in store. You’ll also collaborate with colleagues to maintain brand standards and a high-energy atmosphere.