Boutique Hotel Front Desk & Guest Experience Specialist

The Megaro Hotel; Greater London; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

The Gyle Hotel in London’s Camden area is seeking an experienced Hotel Receptionist, skilled in Rezlynx (PMS) and delivering 5-star guest experiences. The role is on-site, five days a week, handling check-in/check-out, reservations via calls and emails, and maintaining fast guest correspondence.

Reporting to the Front of House Manager, you will be highly organised, well presented and passionate about superb service, ensuring staff are briefed and guests receive unforgettable experiences.

Qualifications

• Experience with Rezlynx (PMS system).

Responsibilities

• ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level
• be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates
• be extremely knowledgeable in regards to the company services, standards & products
• commercially and financially astute
• flexible on working hrs and duties
• have a great eye for details and will maintain guests’ record up to date at all time
• provide exceptional customer service and unforgettable experience

Job description

The Gyle Hotel in London’s Camden area is seeking an experienced Hotel Receptionist, skilled in Rezlynx (PMS) and delivering 5-star guest experiences. The role is on-site, five days a week, handling check-in/check-out, reservations via calls and emails, and maintaining fast guest correspondence.

Reporting to the Front of House Manager, you will be highly organised, well presented and passionate about superb service, ensuring staff are briefed and guests receive unforgettable experiences.