Night Hotel Receptionist – 4*

The Megaro Hotel; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

The Gyle Hotel in London’s Camden area is seeking a Night Hotel Receptionist to join our 4* townhouse team. The role focuses on on-site night coverage, guest interaction, and smooth operations using Rezlynx PMS.

You will ensure security, respond to urgent issues, and maintain high standards of service during late hours. The ideal candidate will be well presented with a keen eye for detail, fluent English, and a passion for five-star guest journeys.

Qualifications

• Experience as a Night Receptionist is preferred.
• Knowledge of Rezlynx PMS is essential.
• Excellent English communication skills required.

Responsibilities

• Have comprehensive knowledge of the Rezlynx PMS.
• Deliver excellent presentation and interpersonal skills.
• Check arrivals, credit limits and cash handling.
• Be familiar with standard PC packages and reservations systems.
• Handle general clerical and administrative tasks.
• Be flexible with great attention to detail.
• Work independently with reliability.
• Communicate in clear English, written and spoken.
• Know company services, standards & products well.
• Demonstrate commercial awareness and financial acumen.
• Provide exceptional customer service and a memorable guest experience.

Skills

Rezlynx PMS

Presentation skills

Cash handling

PC packages

Administrative tasks

Attention to detail

Independent working

English proficiency

Service knowledge

Customer service

Job description

Night Hotel Receptionist – 4* Townhouse

Kings Cross

Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guest to Argyle Square and this beautifully unique, cosy and personalised travel experience.

The Gyle possess 41 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles and many more lovely features.

We are now ready to enlarge our family and are looking for an experienced Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system).

The receptionist will be working on-site 4 days a week (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situation; communicating urgent issues to line manager or manager on duty always maintaining a fast correspondence with guests, and assisting as promptly as possible.

The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about 5-star service and guest journey. The role reports directly to the Hotel Manager and requires someone with superb organisation and communication skills.

It is essential to ensure the department is adequately briefed at all times therefore communication is key.

The Night Receptionist will:

• Possess comprehensive knowledge of the company PMS system, Rezlynx
• Possess excellent presentation and interpersonal skills
• Skilled in checking arrivals lists, credit limit reporting and cash handling
• Knowledge of standard PC packages and computerized reservations systems
• Proficient in handling general clerical and administrative tasks
• Be flexible, will have great attention to detail
• possess the ability to work independently
• Excellent command in English, both in oral and written
• be extremely knowledgeable in regards to the company services, standards & products
• commercially and financially astute
• provide exceptional customer service and unforgettable experience

If you are looking for a vibrant yet high-end operation, no need to look any further.