Hotel Receptionist – The Gyle Hotel 4*

The Megaro Hotel; Greater London; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

The Gyle Hotel in London’s Camden area is seeking an experienced Hotel Receptionist, skilled in Rezlynx (PMS) and delivering 5-star guest experiences. The role is on-site, five days a week, handling check-in/check-out, reservations via calls and emails, and maintaining fast guest correspondence.

Reporting to the Front of House Manager, you will be highly organised, well presented and passionate about superb service, ensuring staff are briefed and guests receive unforgettable experiences.

Qualifications

• Experience with Rezlynx (PMS system).

Responsibilities

• ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level
• be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates
• be extremely knowledgeable in regards to the company services, standards & products
• commercially and financially astute
• flexible on working hrs and duties
• have a great eye for details and will maintain guests’ record up to date at all time
• provide exceptional customer service and unforgettable experience

Job description

Hotel Receptionist – The Gyle Hotel 4*

Kings Cross

Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guest to Argyle Square and this beautifully unique, cosy and personalised travel experience.

The Gyle possess 33 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles and many more lovely features.

We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, experienced with the role using Rezlynx (PMS system).

The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.

The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills.

It is essential to ensure the department is adequately briefed at all times so communication is key.

The Hotel Receptionist will:

• ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level
• be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates
• be extremely knowledgeable in regards to the company services, standards & products
• commercially and financially astute
• flexible on working hrs and duties
• have a great eye for details and will maintain guests’ record up to date at all time
• provide exceptional customer service and unforgettable experience

If you are looking for a vibrant yet high-end operation, no need to look any further.