Boutique Hotel Concierge: 5-Star Guest Experience

Castlebridge Hospitality; Bath; Hybrid; GBP 19,000 - 24,000; Part time

Benefits offered by this job

Staff room rates

Dining discount

Apprenticeship programme

Cycle to work

Healthcare plans

Referral schemes

Flexible shifts

5-Star rewards

Wagestream access

Employee assistance

Internal communications hub

Job summary

Castlebridge Hospitality's Hotel Indigo Bath is seeking a Concierge to join on a casual basis. You will be the first point of contact, delivering warm, personalised service and helping guests discover Bath’s neighbourhoods.

We value outgoing personalities, storytelling flair and a passion for excellent customer service, with responsibilities including greeting guests, assisting with inquiries, and supporting check-in/check-out processes.

Qualifications

• Eligible to live and work in the UK.
• Friendly personality with a guest-first mindset.
• Experience in hospitality or front-of-house is a plus.

Responsibilities

• Greet guests warmly and provide personalised assistance.
• Assist guests with inquiries and local recommendations.
• Support check-in/check-out and guest services.

Skills

Exceptional customer service

Excellent communication

Storytelling

Attention to detail

Interpersonal skills

Education

No formal degree required

Job description

Castlebridge Hospitality's Hotel Indigo Bath is seeking a Concierge to join on a casual basis. You will be the first point of contact, delivering warm, personalised service and helping guests discover Bath’s neighbourhoods.

We value outgoing personalities, storytelling flair and a passion for excellent customer service, with responsibilities including greeting guests, assisting with inquiries, and supporting check-in/check-out processes.