Concierge - Casual

Castlebridge Hospitality; Bath; Hybrid; GBP 19,000 - 24,000; Part time

Benefits offered by this job

Staff room rates

Dining discount

Apprenticeship programme

Cycle to work

Healthcare plans

Referral schemes

Flexible shifts

5-Star rewards

Wagestream access

Employee assistance

Internal communications hub

Job summary

Castlebridge Hospitality's Hotel Indigo Bath is seeking a Concierge to join on a casual basis. You will be the first point of contact, delivering warm, personalised service and helping guests discover Bath’s neighbourhoods.

We value outgoing personalities, storytelling flair and a passion for excellent customer service, with responsibilities including greeting guests, assisting with inquiries, and supporting check-in/check-out processes.

Qualifications

• Eligible to live and work in the UK.
• Friendly personality with a guest-first mindset.
• Experience in hospitality or front-of-house is a plus.

Responsibilities

• Greet guests warmly and provide personalised assistance.
• Assist guests with inquiries and local recommendations.
• Support check-in/check-out and guest services.

Skills

Exceptional customer service

Excellent communication

Storytelling

Attention to detail

Interpersonal skills

Education

No formal degree required

Job description

Set in a beautiful honey coloured Georgian terrace is the boutique Hotel Indigo Bath. Grade one listed our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath. Surrounded by culture Bath is famous for romance, literature and historic architecture; our boutique hotel is a great base to explore this wonderful city.

Our 166 rooms have been perfectly designed with our guests and the city in mind. Modern and stylish they reflect the influences of the architects and novelists who made Bath famous for its story telling and passionate social scene. From the start of the guest experience until the moment they leave, they'll be embroiled in this fascinating neighbourhood.

But Hotel Indigo Bath is more than just a Hotel; we're also the home of The Elder Restaurant, a sumptuous yet informal dining experience where our guests are taken on a journey of discovery by our knowledgeable and passionate team. We also offer a private dining suite and eight adjoining guestrooms feature to create the perfect stay for anyone visiting Bath.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

Are you out-going, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.

The Role:

We have a fantastic opportunity for a Concierge to join our team on a casual basis. You’ll need to be out -going, full of enthusiasm and a natural -born storyteller for this role. You’ll be the first point of contact and face of the Hotel, assisting our guests with any queries they have. You’ll be responsible for providing our guests with a warm welcome and giving them an outstanding guest experience through a relaxed, personalised service. You will be someone who likes to get to know people, able to start genuine, authentic conversations and talk with our guests to create wonderful memories. Having passion and knowledge for the local neighbourhood is a must, so you can go that extra mile for each visitor. Assist with Check in/Check out.

The Ideal Candidate:

We’re looking for a Concierge with Star -Quality! You’ll be front and centre of our stage, delivering a personalised, friendly service will be second nature to you. You’ll have excellent attention to detail and a passion to provide
5 -star standards, going above and beyond to create memorable experiences for our guests. You’ll be organised and a problem -solver with strong communication skills. This is a hands -on role, so you’ll need to support the rest of the Front of House Team from time to time to ensure every guest has a seamless experience.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.