Bookkeeping & Customer Service Administrator

HR GO Recruitment; Aylesham; On-site; GBP 23,000 - 32,000; Full time

Job summary

HR GO Recruitment is seeking a proactive Customer Service & Bookkeeping Administrator in Aylesham to support day-to-day operations across customer service, order processing, accounts admin and credit control. This varied role rewards accuracy, clear communication and thorough follow-through.

You will handle inbound calls and emails, update records, process orders and invoices, manage payments and assist with reconciliations, while maintaining confidentiality and supporting the wider office team.

Qualifications

• Previous bookkeeping/accounts admin experience (credit control exposure is a plus)
• Confident using IT systems; experience with Sage (or similar) preferred
• Experience using a CRM/order processing system advantageous
• Strong communication skills (phone and email)
• Good numeracy and excellent attention to detail
• Background in B2B / wholesale / distribution would be beneficial
• AAT (or similar) helpful but not essential

Responsibilities

• Answer inbound calls and respond to customer emails and enquiries
• Provide updates on products, orders, deliveries and account information
• Manage customer issues/complaints through to resolution, escalating when needed
• Keep customer records accurate and up to date
• Enter customer orders accurately onto the system
• Check pricing, order details and customer information
• Liaise with customers on amendments and queries
• Coordinate with internal teams to resolve order issues and keep orders on track
• Support routine bookkeeping and accounts administration
• Process sales invoices and credit notes
• Record and allocate customer payments
• Assist with account reconciliations and investigate discrepancies
• Provide general admin support to the Accounts function
• Monitor customer accounts and chase overdue balances via phone and email
• Maintain accurate notes of outstanding payments, agreed dates and chase activity
• Respond to invoice/account queries and elevate problematic accounts appropriately
• Maintain accurate filing and records
• Support the wider office team as required
• Follow company procedures and maintain confidentiality

Skills

Customer service

Bookkeeping

Credit control

Accounts administration

Communication

Numeracy

Attention to detail

Industry experience (B2B/wholesale)

Education

AAT qualification helpful

Tools

Sage

CRM system

Job description

HR GO Recruitment is seeking a proactive Customer Service & Bookkeeping Administrator in Aylesham to support day-to-day operations across customer service, order processing, accounts admin and credit control. This varied role rewards accuracy, clear communication and thorough follow-through.

You will handle inbound calls and emails, update records, process orders and invoices, manage payments and assist with reconciliations, while maintaining confidentiality and supporting the wider office team.