Service Advisor: Customer‑Focused Auto Care & Bookings

YEOMANS LTD; Eastbourne; On-site; GBP 22,000 - 28,000; Full time

Job summary

Yeomans Honda Eastbourne is seeking a motivated Service Advisor to join our busy Service Department. You will handle customer calls, book vehicles into the workshop, and maintain clear communication on vehicle progress while delivering outstanding customer service in a fast-paced environment.

We value a professional approach, strong communication skills and a commitment to customer satisfaction, with a focus on building lasting relationships with clients from initial contact to vehicle handover.

Responsibilities

• Making and receiving calls, to and from our customers whose vehicles require maintenance attention and converting these contacts into workshop bookings
• Meeting and greeting customers in a friendly and courteous manner throughout the day
• Booking vehicles into the technical workshop
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers
• Maintaining thorough product expertise and updating your knowledge through manufacturer led training
• Adopting a professional approach regarding the sale of repairs required
• Maintaining good housekeeping standards and orderly administration of your work
• Appropriately up selling related products and services as applicable

Job description

Yeomans Honda Eastbourne is seeking a motivated Service Advisor to join our busy Service Department. You will handle customer calls, book vehicles into the workshop, and maintain clear communication on vehicle progress while delivering outstanding customer service in a fast-paced environment.

We value a professional approach, strong communication skills and a commitment to customer satisfaction, with a focus on building lasting relationships with clients from initial contact to vehicle handover.