Bookings Coordinator

Hendy Group; Southampton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Induction programme

Enhanced family leave

Life Insurance

Healthcare plan

Pension scheme

25 days holiday

Vehicle discounts

Retail discounts

Job summary

Hendy Group is seeking a Customer Service Advisor in Southampton to manage MOT, service and repair bookings by phone and online, delivering a friendly and professional service to customers.

You will handle enquiries, assess needs quickly, and arrange appointments with accuracy. The role offers a competitive salary, structured training, and benefits such as 25 days holiday, life insurance, pension, and healthcare discounts.

Qualifications

• Experience in a target-driven sales environment, telesales, or a call centre/customer service department.
• Accurate data input with good attention to detail.
• Ability to upsell and handle objections with a customer-focused attitude.
• Good IT skills with experience of Microsoft Office.

Responsibilities

• Manage all customer enquiries and bookings confidently over the phone and online.
• Quickly assess customer needs and respond to queries.
• Arrange MOT, service and repair bookings promptly.
• Deliver a high level of customer service.

Job description

Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.

• Excellent telephone manner, along with the ability to communicate in an engaging and friendly manner;
• Confidence to talk to customers over the phone and through Web Chat to quickly understand their individual requirements;
• Previous experience in a target driven sales environment, telesales, or a call centre/customer service department (preferable);
• Accurate data input, good attention to detail and experience of managing your own workload;
• Knowledge of how to upsell and overcome objections whilst having a highly customer focused attitude; and
• Good IT skills with experience of Microsoft Office.

Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

The Opportunity:

Working alongside an experienced service department, this stimulating role will require you to manage all customer enquiries and bookings confidently and courteously over the phone and online, quickly assessing their needs and responding to any queries. With a friendly and professional approach, you will have excellent organisational skills to promptly and accurately arrange MOT, service and repair bookings whilst delivering a high level of customer service.

The Rewards: As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment.

In addition, you can expect the following benefits:

• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.

Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.