Customer Service Specialist

Hendy Group; Portsmouth; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Competitive salary up to £33k

Induction and ongoing training

Life Insurance

Company pension scheme

25 days holiday plus bank holidays

Staff discounts on vehicles, servicing

Job summary

Hendy Group in Portsmouth is seeking a Service Advisor to be the first point of contact for customers bringing their vehicle in for a service across multiple brands.

You will greet customers, book diaries, update databases, and support the service team with sales techniques; the role requires strong communication, time management, and computing skills.

Qualifications

• A good standard of verbal and numerical reasoning.
• A full UK driving licence (essential)

Responsibilities

• Meet and greet customers and manage their expectations.
• Book vehicles into the service diary and update records.
• Maintain an accurate customer database.
• Support service profitability using professional sales techniques.
• Explain workshop services to customers and upsell where appropriate.
• Record vehicle faults accurately for technicians.
• Liaise with technicians to track progress and ensure timely customer collection.
• Obtain authorisation and payments for repairs.

Skills

Communication skills

Time management

Self-motivation

Excel proficiency

Education

UK driving licence

Tools

Excel

Job description

We're hiring for a Service Advisor to support our aftersales department covering multiple brands including Kia, Ford and Chery in Cosham. If you are looking for an opportunity to provide excellent customer service to our new and existing customer base, we'd love to hear from you! Experience of working in the motor / automotive industry would be advantageous.

As a Service Advisor you will be the first point of contact for customers bringing their vehicle in for a service.

Responsibilities

• Meeting and greeting customers
• Booking vehicles into the diary
• Ensuring the customer database is updated and accurate
• Support the profitability of the service department by using trained and professional sales techniques
• Ensuring customers are familiar with the variety of workshop services
• Accurately recording vehicle faults
• Liaising with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time
• Obtaining authority and payments for repairs

Qualifications

• A good standard of verbal and numerical reasoning
• A full UK driving licence (essential)

Required Skills

• You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone)
• Able to manage your time effectively to prioritise your workload and meet tight deadlines
• Self-motivated, energetic and enthusiastic
• Core skills in computing (essential), including web systems, email and use of excel, with a keen eye for detail

Preferred Skills

• Experience of working in the motor / automotive industry would be advantageous
• Previous experience in a target driven role (advantageous)

Pay range and compensation package

As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Market leading base salaries up to £33k dependent on experience plus commission
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career
• Enhanced family leave benefit
• Life Insurance
• Bupa Healthcare Cash Plan for you and your family
• Opportunity to join the company pension scheme
• 25 days holiday (plus bank holidays), increasing with length of service
• Discounts on new vehicle, used vehicle, service and parts purchases
• Various perks and discounts with high street and online retailers and services

Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in

Portsmouth. More details will be shared at interview. Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.