Sales Manager

Hendy Group; Horsham; On-site; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Pension scheme

Life Insurance

Bupa Healthcare Cash Plan

25 days holiday

Vehicle discounts

Induction programme

Job summary

Hendy Horsham Mazda in Sussex is seeking a driven Sales Manager to lead a fast paced, dynamic sales department. You will be responsible for achieving and exceeding sales targets while ensuring outstanding customer service and a 100% positive customer experience.

You will work with other Managers and Directors to drive performance, coaching and compliance, oversee budgets, stock levels and reporting, and build a high-performing team aligned with our values.

Qualifications

• Proven track record of running a successful sales department in a main dealer environment.
• Ability to lead by example, manage and inspire the team to exceed customer satisfaction and profitability objectives.
• Strategic thinker with strong stakeholder engagement and driving performance.

Responsibilities

• Build a high-performing sales team and achieve/exceed sales targets.
• Provide coaching, performance reviews and compliance training.
• Manage budgets, forecasting, stock levels and reporting for the Operational Director.

Skills

Sales leadership

Team management

Customer service

Budgeting & reporting

Coaching & development

Education

Main dealer experience

Tools

MS Office

CRM systems

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary Competitive salary dependent on experience

Contractual hours 42.5

Basis Full Time

Region Sussex

Job category/type Sales

Date posted 24/09/2026

Job reference HG013914V0

At Hendy Horsham Mazda we are looking for a driven and experienced Sales Manager who will be responsible for managing a fast paced and dynamic sales department, focusing on achieving and exceeding sales targets whilst ensuring all colleagues deliver outstanding customer service.

You will work alongside other Managers and Directors to ensure the above is achieved and deliver 100% positive customer experience, guaranteeing loyalty and advocacy.

The Opportunity:

In the Sales Manager role, you will:

• Build a team where our vision of providing 100% satisfaction to our colleagues and customers is shared as well as cultivating trusted, skilled and appreciated team players.
• Balance the growth of the business by providing a positive and cohesive environment for your Team. Provide clear objectives that work towards the department goals and our Vision and Values. Provide this along with support, coaching and proactive management training and compliance requirements, which will ultimately optimise performance and ability.
• Dedicate time to perform regular reviews, critiques, and appraisals on your Team, regarding their performance, well-being and attitude. To deliver optimum levels of performance and ability.
• Set budgets in conjunction with available resources and form action plans to ensure success and sufficient communication across the Team. Provide accurate and timely management information, including flash and cashflow forecasts and debtor information in order to provide the Operational Director with reports and evaluation when required.
• Provide, measure, and review key performance information with your team and through effective management ensure maximum add on sales are made and that all profit opportunities are optimised and to exceed customer expectations by understanding their needs.
• Ensure 100% positive customer experience, secure well-presented relevant and merchantable vehicles and ensure that all stock management disciplines are in place. All vehicles offered for demonstration and sale must meet the preparation standards laid down by the Group and manufacturer. Maintain stock levels in line with working capital targets/objectives.

The Rewards:

As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.

Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.

About You:

• A proven track record of running a successful sales department in a main dealer environment;
• The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives;
• Creative and curious, with the courage to challenge the status quo;
• Strategic thinker, with the ability to analyse and interpret information to support the delivery of wider goals;
• Confident and personally credible, with the ability to relate to stakeholders at all levels;
• A full UK driving licence.

Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.

The Company:

Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

If you possess the necessary experience and skills and would like to be part of Hendy Group's success.