Client Engagement & Bookings Specialist

2i Recruit Ltd; Cardiff; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Career progression

Collaborative environment

Job summary

2i Recruit Ltd is seeking a proactive customer service professional to join our client team in Cardiff. The role focuses on handling enquiries by phone, email, and in person, qualifying information, and coordinating appointments with a high level of accuracy.

You will liaise with clients, providing clear explanations of services and costs, while maintaining thorough records. This position emphasizes excellent communication, organisation, and a collaborative approach in a busy environment.

Qualifications

• Experience in customer service or admin roles.
• Excellent written and verbal communication.
• Strong organisational and multitasking abilities.

Responsibilities

• Be the first contact for enquiries via phone, email and online channels.
• Qualify enquiries and direct to services.
• Manage appointment bookings and confirmations.
• Follow up enquiries and nurture leads.
• Explain services and costs professionally.
• Maintain records of enquiries and interactions.
• Provide outstanding customer service and resolve issues promptly.
• Produce regular reports for management.
• Support admin tasks and event coordination when needed.
• Collaborate with internal teams to ensure a seamless experience.

Skills

Customer service

Administration

Coordination

Bookings management

Client-facing

Telephone manners

Tools

Microsoft Office

Job description

2i Recruit Ltd is seeking a proactive customer service professional to join our client team in Cardiff. The role focuses on handling enquiries by phone, email, and in person, qualifying information, and coordinating appointments with a high level of accuracy.

You will liaise with clients, providing clear explanations of services and costs, while maintaining thorough records. This position emphasizes excellent communication, organisation, and a collaborative approach in a busy environment.