Bookings Administrator - Private Clinic

NHS Jobs; West of England; On-site; GBP 28,000 - 31,000; Full time

Job summary

University Hospitals Bristol and Weston NHS Foundation Trust is seeking a proactive Bookings Administrator to support private patient bookings across MRI, CT, Ultrasound, X-ray, ECGs, and GP consultations. You will work within a multidisciplinary team starting at 8am, handling calls and emails to book and allocate appointments with care and efficiency.

You will use PAS to record bookings, manage enquiries, and ensure referrals/outcomes are processed promptly in line with KPIs, while maintaining

Responsibilities

• Be the first point of contact for all patients and book appointments across multiple platforms.
• Record telephone contacts and administrative information in PAS per service guidelines.
• Provide information and guidance to patients and coordinate with radiography staff on referrals/outcomes.
• Maintain confidentiality and comply with the Data Protection Act in all records.
• Monitor Lung Health Check clinics to maximise full utilisation of appointments.

Job description

Job responsibilities

The Bookings Administrator will be responsible for providing administrative support for the booking and enquiries for our TIC Health private patients. Our day starts at 8am when working as part of a multi-disciplinary team, you will answer incoming calls and answer email queries and bookings promptly and professionally. Booking appointments across a range of services including: MRI, CT, Ultrasound, X-ray, ECGs, ETTs, Blood tests and GP consultations. Be a direct point of contact for patients, including a large volume of telephone calls and provide the radiography staff with administrative support to ensure onward referrals / outcomes are issued in line with key performance indicators. The role will require a flexible approach, and the candidate will be required to work in a fast-paced environment, delivering to tight deadlines.

Main Duties

Be the first point of contact for all patients Use the dedicated Patient Admission Systems (PAS) to book appointments and record information as required across multiple platforms. Record telephone contacts and administrative templates in the PAS in line with service guidelines. Use appropriate methods of communication to build confidence and credibility of all services with representatives from external agencies and organisations. Provide key information and guidance to patients. Undertake administrative duties in line with the participant administration pathway. Maintain confidentiality in respect of all patient and staff information in line with Data Protection Act. To be patient focused when representing the service; ensuring that all patients are given welcoming, supportive, and helpful. Deal with all calls, enquiries and messages in a professional manner, relaying messages to the wider team and taking appropriate action. Manage and prioritise own workload. Work as an effective team member, demonstrate good personal communication skills, and actively promote excellent team and interdisciplinary relationships. Assist with data collection activities by ensuring records are up to date; maintain accurate, clear, and legible documentation in all legal records in accordance with the Data Protection Act. Monitor virtual Lung Health Check clinics to ensure full utilisation of appointments.

Organisational Responsibilities

Being aware of and adhere to administrative procedures and protocols relevant to the post. Observing and adhering to all TIC Health policies and procedures. Demonstrate TIC Health values and behaviours.

Education and Training

To contribute to and agree a continuing Personal Development Plan. Ensuring completion of timely Appraisal process with designated line manager. To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management. To attend on-going refresher training within their job role as legislation changes and upgrades to local systems are introduced. Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required. Participate in departmental meetings and awareness sessions as and when required. Develop IT skills necessary to support the post.

£28,392 - £31,157 per annum (FTE) or pro-rata for part time roles

University Hospitals Bristol and Weston NHS Foundation Trust