Diagnostic Appointment Administrator

King's College Hospital; City of Westminster; On-site; GBP 23,000 - 26,000; Full time

Job summary

King's College Hospital is seeking a proactive, patient-focused receptionist to manage radiology appointment bookings and oversee all radiology desk operations.

You will ensure desk activities are efficient, aligned with departmental protocols and the national booking programme, applying strong IT skills and a professional telephone manner to support seamless patient care.

Qualifications

• Excellent interpersonal and communication skills.
• Professional telephone manner.
• Strong IT proficiency; knowledge of Epic systems is advantageous.
• Flexible approach and ability to collaborate across teams and with patients.
• Ability to work independently and as part of a team.
• Ability to manage high-volume workload, prioritise tasks and meet deadlines.
• Attention to detail and resilience under pressure.

Responsibilities

• Deliver a comprehensive appointment booking service for Radiology.
• Oversee the smooth operation of radiology reception desks.
• Ensure desk activities align with departmental protocols and the national booking programme.
• Support seamless service delivery through strong information systems knowledge.

Skills

Interpersonal skills

Telephone manner

IT proficiency

Epic systems

Team collaboration

Prioritisation

Attention to detail

Tools

Epic Systems

Job description

We are seeking a proactive and patient-focused individual to deliver a comprehensive appointment booking service and oversee the smooth operation of all radiology reception desks. The successful candidates will ensure that desk activities are managed efficiently and in line with departmental protocols. This role requires a strong commitment to patient care, aligning with both departmental standards and the national booking programme. The post holders must possess a thorough understanding of radiology investigations, booking procedures, and relevant information systems to support seamless service delivery., While prior NHS experience is desirable, it is not essential. The ideal candidate will demonstrate:

• Excellent interpersonal and communication skills, including a professional telephone manner
• Strong IT proficiency, with knowledge of Epic systems considered an advantage
• A flexible approach to working, with the ability to collaborate effectively across teams and with patients
• Confidence in working independently as well as part of a team
• The ability to manage a high-volume workload, prioritise tasks, and meet strict deadlines
• Attention to detail and resilience under pressure

This is a fast-paced and demanding role, providing a dedicated booking service for the Radiology Department.

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.