Clinic Co-ordinator | Bristol NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust; West of England; On-site; GBP 28,000 - 31,000; Full time

Job summary

The University Hospitals Bristol and Weston NHS Foundation Trust is seeking a diligent Clinic Co-ordinator to provide a comprehensive outpatient booking and administrative service. You will ensure patients are booked into the correct clinics within agreed timescales, maintain accurate patient records, and deliver a professional, courteous service to patients, carers, clinicians and colleagues.

The role supports outpatient services across multiple hospital sites, handling booking and scheduling

Responsibilities

• Book, amend and manage outpatient appointments in line with Trust Access Policies and operational procedures.
• Ensure patients are scheduled into the correct clinics within required timescales.
• Maintain accurate and up-to-date patient records on Trust systems.
• Respond professionally and courteously to patient, carer and clinician enquiries.
• Provide excellent customer service via telephone, email and written correspondence.
• Support the management of clinic capacity, waiting lists and appointment utilisation.
• Escalate booking issues appropriately to ensure timely resolution.
• Work collaboratively with clinical and administrative teams to deliver efficient patient pathways.
• Ensure confidentiality and compliance with information governance requirements at all times.
• Booking new and follow-up patient appointments.
• Managing clinic templates and appointment slots.
• Rescheduling, cancelling, and rearranging appointments as required via the phone
• Ensuring urgent patients are booked within appropriate timescales.
• Registering patients on the PAS system.
• Updating patient demographics and contact details.
• Processing referrals and ensuring accurate patient records.
• Preparing clinic lists and checking appointments are correctly allocated.

Job description

Clinic Co-ordinator | Bristol NHS Foundation Trust

Company:

Company: University Hospitals Bristol and Weston NHS Foundation Trust

The Outpatient Booking Clerk is responsible for providing a comprehensive appointment booking and administrative service to support the efficient delivery of outpatient services. The post holder will ensure patients are booked into the correct clinics within agreed timescales, maintain accurate patient records, and provide a professional and courteous service to patients, carers, clinicians, and colleagues adhering to rules set in the Access Policy, delivering excellent customer service via the telephone and letter, via call centre telephony system

Make a Difference to Every Patient Journey

Are you an organised, customer-focused administrator who thrives in a busy environment? Do you enjoy helping people and ensuring services run smoothly? We are looking for an enthusiasticOutpatient Booking Clerkto join our team and play a vital role in delivering an excellent patient experience.

Key Responsibilities

• Book, amend and manage outpatient appointments in line with Trust Access Policies and operational procedures.
• Ensure patients are scheduled into the correct clinics within required timescales.
• Maintain accurate and up-to-date patient records on Trust systems.
• Respond professionally and courteously to patient, carer and clinician enquiries.
• Provide excellent customer service via telephone, email and written correspondence.
• Support the management of clinic capacity, waiting lists and appointment utilisation.
• Escalate booking issues appropriately to ensure timely resolution.
• Work collaboratively with clinical and administrative teams to deliver efficient patient pathways.
• Ensure confidentiality and compliance with information governance requirements at all times.

If you are motivated, organised and passionate about delivering excellent customer service, we would love to hear from you. Join us and help ensure every patient receives the right appointment, at the right time, in the right place.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe’remeeting our pledge.

Appointment Booking and Scheduling

• Booking new and follow-up patient appointments.
• Managing clinic templates and appointment slots.
• Rescheduling, cancelling, and rearranging appointments as required via the phone
• Ensuring urgent patients are booked within appropriate timescales.
• Registering patients on the Patient Administration System (PAS).
• Updating patient demographics and contact details.
• Processing referrals and ensuring accurate patient records.
• Preparing clinic lists and checking appointments are correctly allocated.

This advert closes on Tuesday 27 Oct 2026

University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust

£28,392 - £31,157 per annum (FTE) or pro-rata for part time roles