Bookings Administrator — Healthcare Scheduling & Patient Experience

Nuffield Health; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare charity in Bournemouth seeks a Bookings Administrator to manage appointment requests and ensure service delivery. You will support patient experiences by maintaining accurate information and coordinating bookings. Ideal candidates will have NVQ level 2 in Business Administration and experience in customer service. This full-time role offers a comprehensive benefits package, promoting health and well-being, including free gym membership and retail discounts.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in a customer facing environment.
• Ability to manage a large volume of email requests.
• Proficient in preparing reports using appropriate systems.

Responsibilities

• Administer email requests from referrals to appointments.
• Ensure accurate data information using the required systems.
• Coordinate availability of rooms and consultants for appointments.

Skills

Attention to detail

Customer service

Empathy

Communication

Education

NVQ level 2 in Business and Administration or equivalent

Job description

A leading healthcare charity in Bournemouth seeks a Bookings Administrator to manage appointment requests and ensure service delivery. You will support patient experiences by maintaining accurate information and coordinating bookings. Ideal candidates will have NVQ level 2 in Business Administration and experience in customer service. This full-time role offers a comprehensive benefits package, promoting health and well-being, including free gym membership and retail discounts.