Bookings Administrator

nuffieldhealth; Hereford; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Hereford Hospital is seeking a part-time Bookings Administrator to manage a high volume of referral-to-appointment requests, ensuring service standards and great customer experience. 30 hours per week 10:00-18:00; salary £25,038 per annum pro rata; NVQ level 2 in Business and Administration or equivalent preferred.

You will handle appointments, coordinate room availability and clinics, generate standard reports, and maintain accurate data using the hospital systems.

Qualifications

• Experience in a customer-facing environment preferred.
• Proven ability to manage high volumes of requests and data accuracy.

Responsibilities

• Handle appointment bookings and changes.
• Coordinate room and clinic availability.
• Prepare standard/adhoc reports on request.

Skills

Customer service

Communication

Attention to detail

Education

NVQ level 2 in Business and Administration

Tools

Hospital systems

Job description

Bookings Administrator - Hereford Hospital

Permanent | Part-Time | 30 hours per week (10:00-18:00) | Salary £25,038 per annum pro rata

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whe the r it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Bookings Administrator in our Hereford Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold an NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

Responsibilities

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultant s
• Create, alter or cancel clinics as required to support business needs
• Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind.

Benefits

• free gym membership
• health assessments
• retail discounts
• pension options

At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.