Bookings Administrator

Nuffield Health; Cambridge; On-site; GBP 23,000 - 28,000; Full time

Job summary

Nuffield Health Cambridge is hiring a Bookings Administrator to manage a large volume of email referrals and appointments within the Bookings Team. The role supports hospital service delivery and strives to exceed customer expectations.

Preferred qualification NVQ Level 2 in Business and Administration and experience in customer-facing environments. Join a charity-focused healthcare group delivering patient care and wellbeing.

Qualifications

• NVQ level 2 in Business and Administration or equivalent.
• Experience in a customer-facing environment.
• Experience administering large volumes of email requests.

Responsibilities

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales.
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department.
• Handle appointments bookings and changes.
• Co-ordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.

Skills

Customer service

Attention to detail

Data accuracy

Communication

Education

NVQ Level 2 in Business and Administration

Job description

Bookings Administrator Cambridge | Bookings Team | Permanent | Full time £25,545.00 per annum 37.5 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you. We are looking for a Bookings Administrator in our INSERT HOSPITAL NAME who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations.

Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As our Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued.

That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you. Join Nuffield Health and create the future you want, today.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.