Patient Scheduling & Bookings Coordinator

Nuffield Health Brentwood; Hereford; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

free gym membership

health assessments

retail discounts

pension options

Job summary

Nuffield Health Hereford Hospital is seeking a part-time Bookings Administrator to manage a high volume of email referrals and appointment requests, ensuring service targets are met and patient experience remains excellent.

Based at Hereford Hospital, the role supports appointment bookings, room and consultant availability, and clinic scheduling with a focus on accuracy and timely reporting. Competitive pro-rata salary and benefits apply.

Qualifications

• NVQ level 2 in Business and Administration or equivalent.
• Experience working in a customer facing environment.
• Ability to prepare standard and adhoc reports as required by the department.

Responsibilities

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs

Skills

Empathy

Attention to detail

Data accuracy

Customer service experience

Education

NVQ Level 2 in Business and Administration

Job description

Nuffield Health Hereford Hospital is seeking a part-time Bookings Administrator to manage a high volume of email referrals and appointment requests, ensuring service targets are met and patient experience remains excellent.

Based at Hereford Hospital, the role supports appointment bookings, room and consultant availability, and clinic scheduling with a focus on accuracy and timely reporting. Competitive pro-rata salary and benefits apply.