Bookings Administrator

Nuffield Health Derby Hospital; East Midlands; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Derby Hospital is seeking a part-time Bookings Administrator on a 12 Month Fixed Term Contract, working 21 hours per week. Shifts are available between 7:45am and 6:00pm Monday to Friday, with occasional Saturday mornings 9:00am to 1:00pm.

You’ll handle a high volume of email referrals and appointments, helping the hospital meet service targets. Preferred candidates will hold an NVQ level 2 in Business and Administration or equivalent and have experience in a customer-facing

Qualifications

• NVQ Level 2 in Business and Administration or equivalent preferred.
• Experience in a customer-facing environment is desirable.
• Ability to manage high volumes of email referrals and appointments.

Responsibilities

• Empathy, sympathy and sensitivity in the role.
• Ensure complex administration meets required standards and timescales.
• Attention to detail to keep data accurate using the correct system.
• Prepare standard and adhoc reports as required by the department.
• Handle appointments bookings and changes.
• Coordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.

Skills

Empathy

Attention to detail

Appointment management

Reporting preparation

Education

NVQ Level 2 in Business and Administration

Job description

Derby Hospital | Outpatients | 12 Month Fixed Term Contract | Part Time

£25,038.00 pro rata

21 hours per week

Shift Information

Availability required for various shifts between 7:45am and 6:00pm Monday to Friday, with occasional Saturday mornings 9:00am to 1:00pm.

At Nuffield Health the UK's largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Bookings Administrator in our INSERT HOSPITAL NAME who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As our Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.


• Ensure complex administration and support, meets the required standards and timescales


• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.


• To prepare standard and adhoc reports as required and required by the department


• Handle appointments bookings and changes


• Co-ordinate availability of rooms and consultants


• Create, alter or cancel clinics as required to support business needs

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.