Bookings Administrator

Nuffield Health; East Midlands; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a part-time Bookings Administrator for Derby Hospital. You will manage referrals to appointments, coordinate clinics, and handle room/consultant availability, while maintaining accurate data and fast response to email requests.

The role requires empathy and experience in customer-facing environments, with NVQ Level 2 in Business and Administration or equivalent. Join a supportive team dedicated to patient care and service excellence.

Qualifications

• NVQ Level 2 in Business and Administration or equivalent.
• Experience in a customer-facing environment.
• Ability to manage a high volume of email requests and bookings.

Responsibilities

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support meets required standards and timescales.
• Have attention to detail ensuring data/information is accurate using the appropriate system.
• Prepare standard and adhoc reports as required by the department.
• Handle appointments bookings and changes.
• Coordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.

Skills

Empathy

Customer service

Attention to detail

Data entry

Education

NVQ Level 2 in Business and Administration

Job description

Bookings AdministratorDerby Hospital | Outpatients | 12 Month Fixed Term Contract | Part Time£25,038.00 pro rata21 hours per weekShift Information:Availability required for various shifts between 7:45am and 6:00pm Monday to Friday, with occasional Saturday mornings 9:00am to 1:00pm.At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.We are looking for a Bookings Administrator in our INSERT HOSPITAL NAME who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.As our Bookings Administrator you will:Bring empathy, sympathy and sensitivity to the role.Ensure complex administration and support, meets the required standards and timescalesHave attention to detail ensuring all data/information is accurate using the appropriate system and format.To prepare standard and adhoc reports as required and required by the departmentHandle appointments bookings and changesCo-ordinate availability of rooms and consultantsCreate, alter or cancel clinics as required to support business needsHelping you feel good.We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.Join Nuffield Health and create the future you want, today.Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.It starts with you.