Patient Access and Booking Clerk

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 21,000 - 26,000; Full time

Job summary

Glan Clwyd Hospital’s Patient Access & Booking Centre is seeking a proactive administrator to handle referrals, waiting lists and patient appointments in a busy call centre. You will be the first point of access for referrals and enquiries, ensuring accurate, timely bookings in line with targets.

The role requires Welsh language ability, strong communication, and the ability to work as part of a multidisciplinary team within the Trust’s centralised booking service.

Qualifications

• Interpersonal skills and ability to prioritise workload.
• Ability to work under pressure and manage busy call centre tasks.
• Basic IT qualification or NVQ3 or equivalent.

Responsibilities

• Provide first point of access administration for referrals in the Booking Centre.
• Manage referrals, waiting lists and appointments using local patient administration systems.
• Support a centralised booking service for outpatient clinics and enquiries.

Skills

Interpersonal skills

Prioritisation

Working under pressure

Education

NVQ3 or equivalent

IT qualification

Tools

Microsoft Office

WPAS

Job description

Job Overview

An exciting opportunity is available to join the Patient Access & Booking Centre at Glan Clwyd Hospital on a permanent basis. We are looking for a hard working individual to join our busy team. The role is based in a busy call centre environment and the successful applicant will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.

The ability to speak Welsh is essential for this role.

Main duties of the job

Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.

Work as part of a multi-disciplinary team, supporting other team members to deliver the Access targets and patient focused booking service. To be part of a cohesive and integrated admin function to the service.

Duties/ responsibilities:

Provide “first point of access” administration for all referrals in the Booking Centre.

Act as first contact for all enquiries and referrals into the Trust.

Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• GCSE, NVQ3 or Equivalent, IT Qualification

Desirable criteria

• IT or ECDL, Mandatory Training

Experience

Essential criteria

• Hospital/GP Practice, Call Centre, dealing with general public, work as Team

Desirable criteria

• Working with Consultant/Clinical Staff, Waiting List Management

Skills

Essential criteria

• Interpersonal skills, Ability to prioritise own workload, Ability to work under pressure

Desirable criteria

• Microsoft Office, WPAS

Knowledge

Essential Criteria

• Knowledge of Data Protection Act

Desirable criteria

• Knowledge of WPAS

Personal Qualities

Essential Criteria

• Use of initiative, Confident when dealing with a range of people, positive attitude, Ability to work to tight deadlines, Demonstrate an understanding of equality and diversity

Desirable criteria

• Evidence of professional development

Language

Essential Criteria

• Ability to speak Welsh