Patient Appointment Coordinator (Evenings & Weekends)

The Methodist Church in Britain; Low Bolton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Further training and development

Job summary

Bolton NHS Foundation Trust is seeking a Booking Clerk to join the Access, Booking & Choice Team. The role involves arranging, changing, and cancelling patient appointments, handling calls from patients, carers and GPs, and keeping records accurate.

The post includes evening and weekend shifts to cover seven days a week and may involve cover for colleagues on leave. Training opportunities are available within the department.

Qualifications

• Good general education including English GCSE grade C or above, or equivalent.
• ECDL or equivalent computer skills.
• Information governance training.

Responsibilities

• Book, cancel and reschedule patient appointments in line with Trust policies and waiting time targets.
• Respond to telephone enquiries from patients, carers, GP practices and healthcare professionals.
• Ensure patient appointment information is accurately recorded on Trust systems.
• Manage clinic capacity and support effective use of appointment slots.
• Process referrals and validate patient demographic information.
• Liaise with clinical and administrative teams about appointment changes and clinic scheduling.
• Maintain confidentiality and comply with data protection and information governance requirements.
• Support the achievement of service performance standards and patient access targets.
• Escalate booking issues, capacity concerns or patient queries as appropriate.
• Provide general administrative support to the department as required.
• Liaise with patients and carers to agree appointments, cancellations and rebooking, and manage non-attendance under the Access Policy.
• Ensure booking standards are implemented and maintained.

Skills

Customer service

Communication

Teamwork

Education

English GCSE C or equivalent

ECDL/computer skills

Information governance training

Tools

LE2.2 knowledge

Job description

Bolton NHS Foundation Trust is seeking a Booking Clerk to join the Access, Booking & Choice Team. The role involves arranging, changing, and cancelling patient appointments, handling calls from patients, carers and GPs, and keeping records accurate.

The post includes evening and weekend shifts to cover seven days a week and may involve cover for colleagues on leave. Training opportunities are available within the department.