Bodyshop Customer Service Assistant

Confidential; Heywood; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Full-time, permanent employment

Consistent hours: 8:00am–5:00pm

Automotive industry experience helpful

Job summary

Confidential in Heywood is seeking a Bodyshop Customer Service Assistant to support the vehicle repair process with a friendly, customer-focused approach. The role covers administration and communications to keep customers informed throughout the repair journey.

You will handle enquiries by phone and email, manage appointments, and maintain accurate records, with a Monday–Friday 8:00am–5:00pm schedule and a basic salary of £24,000–£26,000 DOE.

Qualifications

• Experience in customer service or admin roles, preferably in automotive/bodyshop.
• Strong communication and organisational skills.
• Confident with basic computer software.

Responsibilities

• Handle customer enquiries by telephone and email.
• Provide updates on repairs when available.
• Schedule appointments and maintain records.
• Coordinate with repair team to communicate progress.
• Deliver a friendly, professional service.

Skills

Customer service

Administration

Communication

Tools

MS Office

Job description

BODYSHOP CUSTOMER SERVICE ASSISTANT

Location: Heywood
Salary: £24,000 - £26,000 Basic Salary DOE
Job Type: Full-Time, Permanent
Working Hours: Monday - Friday, 8:00am - 5:00pm

Are you an organised, customer-focused professional looking for your next opportunity within the automotive industry? This Bodyshop Customer Service Assistant position in Heywood offers a basic salary of £24,000 - £26,000, depending on experience, with full-time, permanent employment and a consistent Monday-to-Friday working pattern.

If you enjoy helping customers, communicating clearly and keeping things running smoothly in a busy environment, this could be an excellent opportunity to develop your career within a vehicle accident repair setting.

WHAT'S IN IT FOR YOU?

• £24,000 - £26,000 basic salary, depending on experience.
• Full-time, permanent employment.
• Monday-to-Friday working pattern.
• Consistent working hours of 8:00am - 5:00pm.
• Opportunity to build experience within the automotive accident repair sector.
• A varied role combining customer service, administration and communication.

THE ROLE

As a Bodyshop Customer Service Assistant, you'll help deliver a positive customer experience throughout the vehicle repair process. You'll support the day-to-day administration of the bodyshop, keeping customers informed and helping ensure information is communicated accurately between customers and the repair team.

Your responsibilities will include:

• Handling customer enquiries professionally by telephone and email.
• Providing customers with updates on vehicle repairs when information is available.
• Supporting appointment scheduling and customer communications.
• Maintaining accurate customer records and administrative information.
• Liaising with colleagues to help coordinate the customer journey.
• Assisting with general office administration and documentation.
• Delivering a friendly, professional service while managing competing priorities.

ABOUT YOU

• Previous experience in a customer service, reception or administrative role; automotive or bodyshop experience would be beneficial.
• Strong communication skills, with a professional and approachable telephone manner.
• Good organisational skills and attention to detail.
• Confident using computers and standard office software.
• Able to manage enquiries, prioritise tasks and maintain accurate records.
• A customer-focused approach, with the ability to remain calm and helpful in a busy environment.
• Reliable, proactive and comfortable working as part of a team.

Right to Work: Candidates must have the right to work in the UK. Proof of eligibility will be required prior to employment.