Customer Service Advisor

Confidential; Leatherhead; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

23 days holiday

Bank holidays

Permanent role

Job summary

Confidential is seeking a Bodyshop Advisor / Customer Service Advisor in Leatherhead. The role focuses on greeting customers, managing bookings and courtesy car diaries, and providing timely updates. You will liaise with insurers and car hire companies and represent the first point of contact with customers, requiring motivation and excellent communication skills.

The position is permanent, Mon to Fri 8am - 5:30pm, offering up to £40,000 per annum and 23 days holiday plus bank holidays.

Qualifications

• Must have worked in a similar role within an accident repair centre or the motor trade.
• Excellent organisational skills with attention to detail.
• Experience as an administrator or customer service advisor within the motor trade is preferred, ideally in an accident repair centre.

Responsibilities

• Meet and greet customers, manage bookings, courtesy car diary, and customer updates.
• Coordinate with third party partners such as insurance and car hire companies.
• Serve as the first point of contact for customers with strong communication.

Skills

Customer service

Organisation

Communication

Attention to detail

Job description

Bodyshop Advisor / Customer Service Advisor:

• Up to 40,000 per annum
• 23 Days Holiday + Bank Holidays
• Permanent Role
• Mon to Fri 8am - 5:30pm

I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Leatherhead area.

Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:

• You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
• Liaising with third party companies such as insurance and car hire companies.
• As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.

As a Bodyshop Advisor / Customer Service Advisor you will:

• Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
• These tasks require excellent organisational skills with an attention to detail and a quality focus.
• You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre